We highly recommend to register your product in order to obtain support.ġ1. The serial number is printed on the compliance label at the bottom of the device. Select an option based on you preference. You can either register the Drobo 5C or skip the step and register it later. The Drobo Dashboard application launches and you will be prompted to register your Drobo 5C. After the installation is complete, be sure that the Launch Drobo Dashboard checkbox is selected and then, click the Finish button.ġ0. In some Windows operating systems, the Windows Access Control dialog box appears, asking if you want to allow changes to your computer. Once you reach the installation page, click the Install button.Ĩ. Follow the instructions of the Installation Wizard by clicking the Next button after each page.ħ. The Drobo Dashboard Installer (or Installation Wizard) will appear.Ħ. Select the language of your choice and click OK.Ĥ. A pop up will appear asking you to choose the language for installation. After downloading, double-click the Drobo Dashboard Installer to launch it.ģ. Go to the Start Drobo 5C page and download the Drobo Dashboard installation file for Windows.Ģ. To install the Drobo Dashboard on a Windows machine:ġ. Fix it.įont-family: myriad pro helvetica, Arial, sans-serif įont-family: Arial, helvetica, sans-serif įilter: progid:(startColorstr='#abf402', endColorstr='#77AA00') /* for IE */īackground: -webkit-gradient(linear, left top, left bottom, from(#abf402), to(#77AA00)) /* for webkit browsers */īackground: -moz-linear-gradient(top, #abf402, #77AA00) /* for firefox 3.6+ */ But the customer service is broken and there doesn't seem to be any effort to fix it.įor a company that makes such a good product, it's hard to believe communication can be this bad. Their response was "Sorry for the trouble you've had, but since you replaced it through Amazon, we'll close this case." Completely ignored my concern. I also emailed their support, sales, and CEO email explaining how they failed in customer service. Then they sent me a satisfaction survey and let them have it. Two weeks later, Drobo never contacted me. I just created a return with Amazon and got it in 2 days. I call in, and the CSR says I have to talk to the guy that emailed me. The next day, they agreed and told me to call in to take down my CC info for the RMA (in case I don't send in the broken one). I emailed Drobo and they made me register it before they'd talk to me, so I did and told them it was DOA. I bought my 800fs on Amazon and it was DOA. While I really like Drobo and have gone from a 4 bay to an FS and now an 800fs, their customer service sucks. I then updated it on the dashboard but nothing. I downloaded an older firmware from the support site and loaded it. "Drobo Dashboard could not mount this share" When I try to mount it via the dashboard I get an error there as well. I have access to them via my MacMini and nothing is wrong there. I have a Nvidia Shield running Kodi that cannot seem to access it either. I cannot explore the share from the larger Drobo on any Windows 10 machine. So why won't my windows machines connect? I have taken one and performed a system restore to a month ago. My MacMini can connect to both Drobo's and access the file shares. I can, however, see both Drobo 5N's in the dashboard. I cannot connect to the 16TB from either machine. All devices have been rebooted several times and I can connect to the 9TB from both windows machines. After some troubleshooting, I rebooted the media server and then it could no longer connect to it either. When I couldn't connect to the larger one that has all my media on it I looked and my Media Server was able to see the mapped drive and worked fine. I have 2 Drobo 5N's 1 has 16TB and the other has 9TB. I noticed it did not reconnect to one of my Drobo 5N shares. Saturday evening I needed to reboot my main Windows machine. After updating my Drobo to the latest version I rebooted and everything was fine. I have 2 Windows 10 machines on my network.
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